FAQ
1. What rental dates should I provide?
Provide the dates when the equipment is working. E.g. if you are using the equipment on August 5th, enter: From: 05/08…. Until: 05/08….
2. Does the reservation impose an obligation to rent and pay?
A reservation only informs us there is demand for given equipment on a given day.
3. Do I have to cancel my reservation if I no longer need the equipment?
We would appreciate you letting us know. Please get in touch.
4. Do I need to additionally confirm the reservation?
Booking via the website is enough. Before collection, we will be in touch to arrange the details.
5. Do I have to pay in advance?
Only for first reservations. If you rent equipment regularly, deferred payment is possible. Please speak to us to arrange this.
5. How can I pay?
You can pay via Przelewy24 (debit / credit card, Apple Pay, Google Pay, BLIK, etc.) or via bank transfer.
6. I'm a film school student, can you help me?
Yes. We are happy to support student projects, see what conditions.
7. I have an interesting, non-commercial project, but a small budget. Will you help?
Yes. We are happy to support non-commercial projects, see under what conditions.
8. Is the equipment insured?
The equipment is insured while it is on our premises. When you receive the equipment, you take full responsibility for it. In the event of loss or damage to said equipment, we reserve the right to charge you for the value of the lost / damaged equipment, repair and additional costs (transport, unrealised rentals, etc.) If you would like to insure the equipment while you are using it, please speak to us and we will be happy to advise you on which insurer will be best for you.
10. Can I take the equipment outside the Republic of Poland?
Yes, but please inform us.
11. Do you ship equipment?
It depends on the equipment. Please get in touch and we will arrange the details.
12. I would like to test the equipment - is that okay?You are welcome to come in and test the equipment at one of our locations, just please let us know beforehand so we can arrange a time when the equipment is available.